London Underground · Elizabeth line · DLR · Overground
Fifteen minutes late is a refund. We find every one.
TfL owes you the fare when they delay you. Sign in to TfL on their own page, shown inside ours, and we read your journey history, check every trip against the refund rules, and show you what is owed. You approve. We file. The money goes back to your card.
Not ready to sign in? Check one journey.
See whether a delay you remember was claimable. No account, no card.
Four stops
The 28 day window is what loses claims. A check every three weeks closes it.
TfL owes you the fare when they delay you 15 minutes on the Tube or DLR, and 30 on the Elizabeth line or Overground. We look at every line from 15 minutes and show you what we found; TfL decides each one. Your journey history already proves the delay happened. Nobody reads it. We do.
Stop one
Sign in to TfL, on TfL, right here
Transport for London's own sign-in page opens inside ours. Your password and the text code go to them. We never see either, and you never leave the page.
Stop two
We read your journeys
The moment TfL lets you in we read your journey history and the email on your account, so we know who you are and where to send the results. That is your account with us: nothing else to set up.
Stop three
Approve the list
Every delayed journey we found, with how late it ran and what TfL's own status said. Claim the ones you want. Skip the rest. Nothing is filed unasked.
Stop four
Watch them pay out
Each claim sits at Submitted until TfL decides, then turns Claimed when the fare is back on your card. You see every one.
Tracking
You always know where every claim stands.
No silent queues. One colour per state, on every claim in your account.
We found it
A journey in your history that ran long enough to claim, with TfL's own line status beside it. Nothing is filed until you approve it.
Filed with TfL
You approved it, we sent it, and you have TfL's reference number. They make the decision, usually within a few days.
Money returned
TfL approved it and the fare is back on the card you travelled with. It counts towards your guarantee total.
TfL refuses some claims — planned engineering, strikes, severe weather and security incidents are outside the scheme. We flag those before you claim, and show TfL's reason if they decline.
The guarantee
See the money first. Pay us after.
The first check is free. You see every refund you are owed, and the total, before we ask for anything. Membership is £19.99 a year for each card you cover — and if a card recovers less than that in its year, we refund its whole £19.99. Not the shortfall. All of it.
Annual membership
One Oyster or contactless card. Add more cards at £19.99 each. Renews automatically, and we email you before it does. Cancel whenever you like: that stops the next renewal, and the year you paid for runs to the end.
- Free check before you pay anything
- Unlimited claims, filed and tracked
- One short sign-in every three weeks
- Refunds paid direct to your own card
The arithmetic
Six claims pay for the year.
Figures below are illustrative examples, not published statistics.
Straight answers
The questions worth asking before you sign in.
Do you get my TfL password?
No, and we could not if we wanted to. When a check runs you sign in on Transport for London's own website, inside our page, in a browser we open for you. The password and the text code go to TfL. What we keep is the signed-in session, so we can read your journey history and file the claims you approve. Close your account and that session is deleted with it.
Can you claim without asking me?
Not unless you tell us to. Every delay we find is shown to you with the evidence, and you tap Claim or Skip. If you want, you can give us a standing authority to file the clearest cases without asking — with a monthly cap and routes you exclude — and you can withdraw it any time.
Could I just do this myself, free?
Yes. TfL runs the scheme and you can claim on their website at no cost. Most people never do, because the claim expires after 28 days and nobody reviews their own journey history. You are paying us to look, not to fill in a form.
How often do I have to sign in?
About every three weeks. TfL keeps eight weeks of history and gives you 28 days to claim, so a check every three weeks catches everything with a week to spare. We email you when one is due. It takes about a minute: open the link, sign in on TfL, come back and approve.
I have more than one card on my TfL account.
We check every card on the account and show you what each is owed. Membership is £19.99 a year per card — you choose which to cover. The others stay visible but locked, and you can add any of them at £19.99 a year each. The guarantee applies per card.
How does the money-back guarantee work?
Per card. We total every refund TfL pays on that card's claims during its membership year. If the total is under £19.99 when the year ends, we refund that card's full £19.99 to the card you paid with. Not the difference — all of it. You do not have to ask.
Are you part of Transport for London?
No. Refund My Journey is independent, with no affiliation to, endorsement by or connection with Transport for London. We act on your instruction, under your written authority.
Where does the refund money go?
Straight from TfL to the contactless card or Oyster you travelled with. We never receive, hold or deduct from your refund. The £19.99 membership is our only charge.